I WANT TO RETURN MY SHOES. HOW?

I CAN’T FIND THE COLLECTPLUS RETURN LABEL

No problem. Simply go to https://www.collectplus.co.uk/returns/new/sonsoflondon, enter your order number and email address and we’ll email you a return label which you can then print out. Once you’ve printed it out refer to returns, refunds & exchanges

HOW DO I FIND MY NEAREST COLLECTPLUS DROP OFF POINT?

WHEN WILL SONS OF LONDON BE AVAILABLE OUTSIDE THE UK?

International shipping is now available. If you can't find a shipping option for your country, contact us for a shipping quote.

HOW DO I MAKE SURE THEY FIT PROPERLY?

Before trying on your shoes, please note that we cannot accept shoes returned to us in a less than perfect condition. Shoes that are returned with creased leather or with marked soles from being tried on will not be accepted, so take extra care.

Try on shoes in the afternoon or evening. Your feet swell slightly during the day because walking increases bloodflow, and you need to be sure your shoes fit your expanded feet.

Check the feel. Look for three key indicators of a good fit. First, your toes should lie flat in the shoe. Second, the ball of your foot—where your toes meet your foot—should sit comfortably at the shoe's widest point. Finally, your heel should be snug against the heel of the shoe without being too tight.

Overall, the fit should feel snug - like a glove - without feeling too tight.

 

CAN I CANCEL MY ORDER?

If you’ve placed an order by mistake, we may be able to cancel it providing it hasn’t already been shipped.

If you’d like to cancel your order let us know as soon as possible using our Contact form.

If it’s already shipped, simply return it for a full refund once you’ve received it. Remember, shipping and returns in the UK are always free of charge.

Shipping and returns in the UK are on us

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